Our paper investigates whether calling orientation and work engagement (WNG) mediate the link between job crafting and cabin attendants' critical work-related performance outcomes serially. These outcomes are service recovery performance (SP), in-role performance (IRP), extra-role performance (ERP), and creative performance (CP). Data were gathered from 296 cabin attendants through a Web-based survey in Korea. The results revealed that calling orientation and WNG fully and sequentially mediated the aforementioned relationships. Specifically, job crafting gives rise to higher calling orientation, which boosts WNG. These cabin attendants in turn exhibit SP, IRP, ERP, and CP at elevated levels. Implications of the roles of calling orientation and WNG as the serial multiple mediators are discussed to add to the current understanding through which job crafting is linked to SP, IRP, ERP, and CP.

我们的论文调查了呼叫导向和工作投入 (WNG) 是否连续调节工作重塑和机舱服务员关键工作相关绩效结果之间的联系。这些成果是服务补救绩效 (SP)、角色内绩效 (IRP)、角色外绩效 (ERP) 和创造性绩效 (CP)。通过在韩国进行的一项基于网络的调查，从 296 名机舱服务员那里收集了数据。结果表明，呼叫方向和 WNG 完全和顺序地调节了上述关系。具体来说，工作重塑会产生更高的呼叫方向，从而提升 WNG。这些客舱乘务员依次表现出较高水平的 SP、IRP、ERP 和 CP。