Purpose

This study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts (IRs) during the COVID-19 pandemic based on the intangible capital of organizational climate, dynamic capability, substantive capability and commitment.

Design/methodology/approach

The authors use data obtained from IRs in Macau. The Wuli–Shili–Renli (WSR) approach underpins the study. Structural equation modeling following fuzzy-set qualitative comparative analysis (fsQCA) was used for data processing.

Findings

The results showed that organizational climate has an essential role in IRs preparedness for crises and affects their dynamic capacity, substantive capacity and commitment. The fsQCA results revealed that the relationships between conditions with a higher level of dynamic and substantive capability lead to higher OCP scores.

Practical implications

Executives should develop systemic thinking regarding organization preparedness in IRs for crisis management. A comprehensive understanding of the IRs’ business environment and crises is necessary, as they will require different factor constellations to allow the organization to perform well in a crisis. Financial support for employees could ensure their assistance when dealing with such situations. Rapid response teams should be set up for daily operations and marketing implementation of each level of the IRs management systems.

Originality/value

This study contributes to the extant literature on IRs crisis management in the OCP aspect. The authors constructed a systematic composite picture of organization executives’ knowledge management through the three layers of intangible capitals in WSR. Moreover, the authors explored causal links of WSR from symmetric and asymmetric perspectives.

中文翻译：

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综合度假村（IR）危机准备知识管理的回顾性研究

目的

本研究旨在基于组织氛围、动态能力、实质性等无形资本，提出一种系统的知识管理模型，以探索导致 COVID-19 大流行期间综合度假村 (IR) 的组织危机准备 (OCP) 水平的因果关系能力和承诺。

设计/方法/途径

作者使用从澳门 IRs 获得的数据。五里-十里-人里 (WSR) 方法是这项研究的基础。模糊集定性比较分析 (fsQCA) 之后的结构方程模型用于数据处理。

发现

结果表明，组织氛围在 IR 的危机准备中起着至关重要的作用，并影响他们的动态能力、实质能力和承诺。fsQCA 结果表明，动态能力和实质能力水平较高的条件之间的关系会导致更高的 OCP 分数。

实际影响

高管应针对 IR 中的危机管理组织准备情况制定系统性思考。全面了解 IR 的业务环境和危机是必要的，因为它们需要不同的因素组合才能使组织在危机中表现良好。对员工的财政支持可以确保他们在处理此类情况时提供帮助。IRs管理体系各层级的日常运营和营销实施应建立快速反应小组。

原创性/价值

这项研究有助于现有的关于 OCP 方面的 IRs 危机管理的文献。作者通过WSR中无形资本的三层结构构建了组织高管知识管理的系统合成图。此外，作者从对称和不对称的角度探讨了 WSR 的因果关系。