Purpose

This research aims to use meta-analytical structural equation modeling to look into how hospitality employees use technology at work. It further investigates if the relationship between the constructs of the technology acceptance model (TAM) is moderated by job level (supervisory versus non-supervisory) and different cultures (eastern versus western).

Design/methodology/approach

In total, 140 relationships from 30 empirical studies (N = 6,728) were used in this study’s data analysis in accordance with the preferred reporting items for systematic reviews and meta-analysis.

Findings

The findings demonstrated that perceived usefulness had a greater influence on “user attitudes” and “acceptance intention” than perceived ease of use. This study also identified that the effect sizes of relationships among TAM constructs appeared to be greater for supervisory employees or in eastern cultures than for those in non-supervisory roles or western cultures.

Practical implications

The findings provide valuable information for practitioners to increase the adoption of employee technology. Practitioners need to focus on the identification of hospitality employee attitudes, social norms and perceived ease of use. Moreover, hospitality practitioners should be cautious when promoting the adoption of new technologies to employees, as those at different levels may respond differently.

Originality/value

This is the very first empirical investigation to meta-analyze the predictive power of the TAM in the context of hospitality staff technology adoption at the workplace. The findings also demonstrated differences in the predictive power of TAM constructs according to job level and cultural differences.

中文翻译：

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酒店员工在工作场所采用的技术：来自荟萃分析的证据

目的

本研究旨在使用元分析结构方程模型来研究酒店员工如何在工作中使用技术。它进一步调查了技术接受模型 (TAM) 的构造之间的关系是否受工作级别（监督与非监督）和不同文化（东方与西方）的调节。

设计/方法/途径

根据系统评价和荟萃分析的首选报告项目，本研究的数据分析总共使用了来自30 项实证研究 ( N = 6,728) 的 140 种关系。

发现

研究结果表明，感知有用性比感知易用性对“用户态度”和“接受意愿”的影响更大。本研究还发现，对于主管员工或东方文化中的 TAM 结构之间关系的影响大小似乎大于非主管角色或西方文化中的员工。

实际影响

调查结果为从业者提供了有价值的信息，以增加员工技术的采用。从业者需要专注于识别酒店员工的态度、社会规范和感知的易用性。此外，酒店从业者在向员工推广新技术的采用时应谨慎，因为不同级别的员工可能会有不同的反应。

原创性/价值

这是第一个实证调查，以元分析 TAM 在工作场所采用酒店员工技术的背景下的预测能力。研究结果还表明，根据工作级别和文化差异，TAM 结构的预测能力存在差异。