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Volunteers of mega-events as co-creators of host destinations: Volunteers' experience, value, and satisfaction toward host destination
Tourism Management Perspectives ( IF 7.3 ) Pub Date : 2022-11-24 , DOI: 10.1016/j.tmp.2022.101044
Mina Kim , Hany Kim , Daehwan Kim

Volunteers serve as the largest labor force in a mega sporting event and may become ambassadors for the host city and event. Volunteers at a mega sporting event are considered the co-creators because they mentally and physically participate in the event from start to finish. Therefore, understanding the role of volunteers as co-creators is critical. Volunteers can also have experiences as tourists, because they tend to spend their free time by sightseeing in the host city. However, the tourist and co-creation experiences of volunteers remain underexplored. Therefore, this study aims to empirically explore the experience of volunteers in the host city, by considering the broader perspectives of volunteers. A survey questionnaire was administered to volunteers at the 2018 Pyeongchang Winter Olympics. A latent moderated structural equation (LMS) modeling was employed to test the established hypotheses. The findings demonstrated that volunteers hold experiences as tourists and co-creators, and these experiences influence the perceived value of the event.



中文翻译:

作为主办目的地共同创造者的大型活动志愿者:志愿者对主办目的地的体验、价值和满意度

志愿者是大型体育赛事中最大的劳动力,并可能成为主办城市和赛事的大使。大型体育赛事的志愿者被认为是共同创造者,因为他们从头到尾都在精神上和身体上参与了赛事。因此,了解志愿者作为共同创造者的作用至关重要。志愿者也可以有游客的经历,因为他们往往会在空闲时间在主办城市观光。然而,志愿者的旅游和共同创造经验仍未得到充分探索。因此,本研究旨在通过考虑志愿者更广泛的视角,实证探索主办城市志愿者的体验。对 2018 年平昌冬奥会志愿者进行了问卷调查。采用潜在调节结构方程 (LMS) 模型来检验已建立的假设。调查结果表明,志愿者拥有游客和共同创造者的经历,这些经历会影响事件的感知价值。

更新日期:2022-11-24
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