Employees in the hotel industry are among the most vulnerable groups that have been severely affected by the COVID-19 pandemic. Anchored on the general strain theory, transactional theory of stress and coping, and theory of justice, this study investigates the mechanism through which hotel employees' perceived job insecurity affects their deviant work behavior during the COVID-19 pandemic. A survey method was used to collect three-wave sample data from 988 hotel employees in popular tourist destinations in Vietnam. Multivariate data analysis reveals a positive relationship between perceived job insecurity and deviant work behavior, and this relationship is mediated by psychological distress. Furthermore, abusive supervision positively moderates the association between psychological distress–deviant work behavior and the indirect influence of perceived job insecurity on deviant work behavior through psychological distress. These findings are useful for hotel managers seeking to manage and develop employees in a global health crisis such as COVID-19.

酒店业员工是受 COVID-19 大流行严重影响的最脆弱群体之一。本研究以一般紧张理论、压力和应对的交易理论以及正义理论为基础，探讨了在 COVID-19 大流行期间酒店员工感知到的工作不安全感影响其异常工作行为的机制。采用调查方法，对越南热门旅游目的地的988名酒店员工进行了三波样本数据采集。多变量数据分析揭示了感知的工作不安全感与异常工作行为之间存在正相关关系，并且这种关系是由心理困扰调节的。此外，虐待监督正向调节心理困扰与异常工作行为之间的关联，以及感知到的工作不安全感通过心理困扰对异常工作行为的间接影响。这些发现对于在 COVID-19 等全球健康危机中寻求管理和培养员工的酒店管理者很有用。