Purpose

Recent research has recognised the importance of supply chains and ecosystems as key drivers of successful servitization strategies, especially in the context of inter-organisational relations (IOR). The body of knowledge has, however, become increasingly fragmented and diverse due to different disciplinary roots of both servitization and IOR research. The purpose of this paper is to take stock of current knowledge and to generate a set of future research directions for servitization-related supply chain and ecosystem research.

Design/methodology/approach

A systematic review methodology was applied. A thematic analysis was conducted on a sample of 34 papers in the period 2010–2021 to identify the key themes within the servitization-related supply chain and ecosystem literature.

Findings

The review revealed a limited, but expanding, knowledge base for servitization-related supply chain and ecosystem research. The findings provide insight into current trends across four thematic areas: theoretical orientation, methodological approaches, research context and research content. Within these themes, it was found that four main areas of research content have been studied (supplier relationships, risk perception and uncertainty, capability development and resource integration), with most research adopting case-based methodologies within three main industrial contexts: manufacturing, industrial and software. Finally, a broad range of theoretical orientations have led to an increasingly fragmented and diverse literature base.

Originality/value

This study is the first to review servitization-related supply chains and ecosystems. It contributes insights through an IOR lens to categorise and organise a core set of themes and concepts for servitization-related supply chain and ecosystems research. It identifies research gaps within the extant literature and presents a set of future research directions.

中文翻译：

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服务化的供应链和生态系统：系统回顾和未来研究议程

目的

最近的研究已经认识到供应链和生态系统作为成功服务战略的关键驱动因素的重要性，特别是在组织间关系 (IOR) 的背景下。然而，由于服务化和 IOR 研究的不同学科根源，知识体系变得越来越分散和多样化。本文的目的是盘点当前的知识，并为服务化相关的供应链和生态系统研究生成一组未来的研究方向。

设计/方法/方法

应用了系统审查方法。对 2010-2021 年期间的 34 篇论文样本进行了主题分析，以确定与服务化相关的供应链和生态系统文献中的关键主题。

发现

审查揭示了与服务化相关的供应链和生态系统研究的有限但不断扩大的知识库。研究结果提供了对四个主题领域当前趋势的洞察：理论方向、方法论方法、研究背景和研究内容。在这些主题中，发现研究内容的四个主要领域（供应商关系、风险感知和不确定性、能力发展和资源整合），大多数研究在三个主要工业环境中采用基于案例的方法：制造业、工业和软件。最后，广泛的理论取向导致了越来越分散和多样化的文献基础。

原创性/价值

本研究首次回顾了与服务化相关的供应链和生态系统。它通过 IOR 镜头提供见解，对与服务化相关的供应链和生态系统研究进行分类和组织一组核心主题和概念。它确定了现有文献中的研究空白，并提出了一组未来的研究方向。