ABSTRACT

In response to the increased interest in artificial intelligence (AI) and service robotics within tourism and hospitality (T&H) research, the current study examined 123 articles thematically to determine how AI is defined and which themes are most associated with the phenomena. Several journal articles on AI were extracted and analyzed using bibliometrics (citation and co-citation) and content analysis to uncover the salient themes. We first reviewed the emergent definition of AI and its relevant themes. Then, we presented the methodology and reported quantitative bibliometric and qualitative thematic analysis findings. Subsequently, we revealed recent trends, context, theory, and nomological network in the domain, followed by the main themes and clusters, such as anthropomorphism, theory-based works, methodological foundations, service robots, and employee and customer views on service robots, and their relations with AI in T&H. The research also offers aresearch agenda that outlines opportunities for future AI studies.

摘要

为了响应旅游业和酒店业 (T&H) 研究中对人工智能 (AI) 和服务机器人技术的兴趣增加，当前的研究对 123 篇文章进行了专题研究，以确定如何定义人工智能以及哪些主题与这些现象最相关。使用文献计量学（引文和共引）和内容分析提取和分析了几篇关于人工智能的期刊文章，以揭示突出的主题。我们首先回顾了人工智能的新兴定义及其相关主题。然后，我们介绍了该方法并报告了定量文献计量和定性主题分析结果。随后，我们揭示了该领域的最新趋势、背景、理论和法则网络，然后是主要主题和集群，例如拟人化、基于理论的作品、方法论基础、服务机器人、以及员工和客户对服务机器人的看法，以及他们在 T&H 中与人工智能的关系。该研究还提供了研究议程，概述了未来人工智能研究的机会。