The aim of this article was to examine how Ministry of Health auditing teams experience quality of care, mistreatment, abuse, and neglect in nursing homes in Israel. The research included four in-depth focus groups consisting of 19 multidisciplinary auditors. The qualitative analysis was encoded in stages with repeated comparisons between individual participants and within groups and led to three main themes: (1) Failure in addressing basic, personal, and social needs of residents in nursing homes; (2) Mistreatment manifested in violation of residents’ privacy and human dignity, neglect, and physical harm; (3) Abuse, including psychological, financial, and physical abuse. The findings can be explained by the characteristics of nursing homes as total institutions, as well as perceptions of ageism and de-humanization of the residents. In addition, the findings highlight the importance of the auditing role in monitoring the nursing homes’ quality of care and the safety of the residents.

本文的目的是研究卫生部审计团队如何体验以色列疗养院的护理质量、虐待、虐待和忽视。该研究包括由 19 名多学科审计员组成的四个深入焦点小组。定性分析分阶段进行编码，在个体参与者之间和群体内部进行反复比较，并得出三个主要主题：（1）未能满足疗养院居民的基本、个人和社会需求；(2) 虐待表现为侵犯居民隐私和人格尊严、疏忽和身体伤害；(3) 虐待，包括心理、经济和身体虐待。这些发现可以用疗养院作为整体机构的特征，以及对居民的年龄歧视和非人化的看法来解释。此外，