Purpose

This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the case study of Hotel Tigaiga in the Canary Islands, using a noninstrumental approach of the stakeholder theory.

Design/methodology/approach

The analytic–synthetic method of integrated social value (ISV) was used. Data were collected through semi-structured interviews with the stakeholders’ representatives, direct observations and relevant documents.

Findings

Metrics referring to hotel outputs valued by stakeholders and expressed in monetary terms were obtained.

Research limitations/implications

The findings cannot be directly applied to a similar hotel. Applying the ISV model to a set of similar hotels to standardize outputs and proxies is necessary.

Practical implications

The results can guide efforts to increase the effectiveness and efficiency of Hotel Tigaiga’s social sustainability strategies.

Originality/value

Research on measuring the sustainability of hotels in terms of generating maximum value for society is limited. This study is unique because it demonstrates the process of deriving comprehensible indicators to guide hotel managers toward social sustainability.

中文翻译：

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衡量酒店的社会可持续性：加那利群岛的案例研究

目的

本研究旨在基于加那利群岛蒂盖加酒店的案例研究，使用利益相关者理论的非工具方法，展示指导酒店经理就可持续发展战略做出决策的社会可持续性指标的推导。

设计/方法/途径

使用了综合社会价值（ISV）的分析-综合方法。数据是通过与利益相关者代表的半结构式访谈、直接观察和相关文件收集的。

发现

获得了涉及利益相关者估价并以货币形式表示的酒店产出的指标。

研究局限性/影响

调查结果不能直接应用于类似的酒店。将 ISV 模型应用于一组类似的酒店以标准化输出和代理是必要的。

实际影响

结果可以指导提高 Hotel Tigaiga 社会可持续发展战略的有效性和效率的努力。

原创性/价值

在为社会创造最大价值方面衡量酒店可持续性的研究是有限的。这项研究是独一无二的，因为它展示了得出可理解的指标以指导酒店经理实现社会可持续发展的过程。