There are challenges to person-centred care provision in Emergency Medical Services (EMS) settings. The environment is often busy and noisy which can influence the experience of older people and their carer/partners when they attend emergency departments. Older people with mental health needs are a vulnerable group of people who are at risk of not having their needs met in acute care settings. This is due to complex presentations and increased pressures on the EMS system.

中文翻译：

---

有心理健康需求的老年人及其家人在紧急医疗服务环境中的护理经历

在紧急医疗服务 (EMS) 环境中提供以人为本的护理存在挑战。环境通常是繁忙和嘈杂的，这会影响老年人及其护理人员/伙伴在急诊室就诊时的体验。有心理健康需求的老年人是弱势群体，他们面临着无法在急症护理环境中满足其需求的风险。这是由于复杂的演示文稿和 EMS 系统的压力增加。