当前位置: X-MOL 学术J. Serv. Res. › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure
Journal of Service Research ( IF 12.4 ) Pub Date : 2022-08-18 , DOI: 10.1177/10946705221120232
Tae Woo Kim 1 , Li Jiang 2 , Adam Duhachek 3 , Hyejin Lee 4 , Aaron Garvey 5
Affiliation  

The use of Artificial Intelligence (AI) has grown rapidly in the service industry and AI’s emotional capabilities have become an important feature for interacting with customers. The current resear...

中文翻译:

你介意我问你一个私人问题吗?人工智能服务代理如何改变消费者的自我披露

人工智能(AI)的使用在服务行业迅速增长,人工智能的情感能力已成为与客户互动的重要特征。目前的研究...
更新日期:2022-08-18
down
wechat
bug