To date, the literature offers multiple suggestions for how to recover from service failures, albeit without explicitly addressing customers’ negative, high-arousal states evoked by the failure. Th...

中文翻译：

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社交媒体上的投诉降级策略

迄今为止，文献提供了多种关于如何从服务失败中恢复的建议，尽管没有明确解决失败引起的客户消极、高唤醒状态。那个...