Purpose

Third party reporting (TPR) services provide a route for victims of hate crime to report their experiences to an organisation other than the police. There is repeated evidence of under-reporting of hate crimes within the UK, and many victims of hate crime are unaware of the existence of TPR mechanisms. Little research attention has been given to understanding of the merits of TPR, beyond evaluating how often they are used. This study aims to explore the delivery of TPR from an advisor perspective.

Design/methodology/approach

The research evaluated a small TPR centre based within a charitable organisation. The research, part of an undergraduate study, analysed the experiences of volunteer advisors working on the service through a semi-structured questionnaire.

Findings

Results were mixed. Findings indicated the service contributed to an enhanced awareness of hate crimes in the community; however, greater promotion of the TPR centre was advocated. The results also indicated a significant lack of understanding and knowledge by trained volunteer advisors about hate crimes.

Social implications

A lack of informed awareness of what hate crimes are could result in victims of hate crime not being recognised or supported as such.

Originality/value

Most hate crime research is victim centred, and this study is innovative in looking at those receiving hate crime reports. There is limited evidence on TPR service provision in the UK, particularly on service delivery staff, and this research contributes to the gap in knowledge.

中文翻译：

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评估仇恨犯罪第三方报告服务：来自自愿顾问的观点

目的

第三方报告 (TPR) 服务为仇恨犯罪受害者提供了向警察以外的组织报告其经历的途径。一再有证据表明英国境内的仇恨犯罪报告不足，许多仇恨犯罪的受害者并不知道 TPR 机制的存在。除了评估 TPR 的使用频率之外，很少有研究关注了解 TPR 的优点。本研究旨在从顾问的角度探讨 TPR 的交付。

设计/方法/方法

该研究评估了一个位于慈善组织内的小型 TPR 中心。该研究是本科生研究的一部分，通过半结构化问卷分析了从事这项服务的志愿顾问的经验。

发现

结果喜忧参半。调查结果表明，该服务有助于提高社区对仇恨犯罪的认识；但是，提倡对 TPR 中心进行更大的推广。结果还表明，训练有素的志愿顾问对仇恨犯罪严重缺乏理解和知识。

社会影响

缺乏对仇恨犯罪是什么的知情认识可能导致仇恨犯罪的受害者得不到承认或支持。

原创性/价值

大多数仇恨犯罪研究都是以受害者为中心的，这项研究在研究那些收到仇恨犯罪报告的人方面具有创新性。在英国，关于 TPR 服务提供的证据有限，特别是在服务提供人员方面，这项研究导致了知识差距。