Outsourced room attendants have been described as invisible to both guests and management. However, room attendants in Spain have managed to create a movement called Las Kellys, which has raised their visibility and earned them respect in society. The article questions how outsourcing leads to the invisibility of room attendants in Spain and how Las Kellys renders them visible. Based on a study conducted with room attendants who were working at hotels in different parts of Spain in 2020, the results show how outsourcing works as a dispositive that creates invisibility through a socio-spatial and socio-legal segregation, while workers are seen as a number to be managed. Against the dispositive of invisibility, Las Kellys has raised their visibility as social actors to contest these ways of being (in)visible.

外包客房服务员被描述为对客人和管理人员都是隐形的。然而，西班牙的客房服务员成功地发起了一场名为Las Kellys的运动，这提高了他们的知名度并赢得了社会的尊重。这篇文章质疑外包如何导致西班牙客房服务员的隐形以及拉斯凯利如何使他们可见。根据对 2020 年在西班牙不同地区酒店工作的客房服务员进行的一项研究，结果显示外包如何发挥决定性作用，通过社会空间和社会法律隔离造成隐形，而工人被视为要管理的号码。反对隐形的决定性因素，拉斯凯利提高了他们作为社会参与者的知名度，以挑战这些（不）可见的方式。