If service providers can identify reasons users are in favor of or against a service, they have insightful information that can help them understand user behavior and what they need to do to change...

中文翻译：

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使用信息寻求论证挖掘来改善服务

如果服务提供商可以确定用户赞成或反对某项服务的原因，他们就会获得有见地的信息，可以帮助他们了解用户行为以及他们需要做些什么来改变......