Purpose

COVID-19 has affected most business activities, including technology-based business. The higher the business vulnerability rating, the greater the impacts. After identifying three dimensions of vulnerability (exposure, business sensitivity and response capacity), this study aims to determine the potential components and indicators of the vulnerability of technology-based businesses.

Design/methodology/approach

Using the indicator approach, a comprehensive vulnerability model was developed for assessing the vulnerability of the technology-based business against COVID-19.

Findings

In this study, COVID-19, as a biological threat and an exogenous shock, was considered the exposure dimension. Business characteristics, job characteristics, business owner-manager demographics, product and supplier characteristics were identified as the sensitivity dimension, while resources, human capital, technological capitals, social capitals, institutional capitals, infrastructures, management capacity and supply chain capabilities were defined as the adaptive business capability or response capacity. To determine vulnerability and response capacity against exogenous shocks and a pandemic crisis, the framework can act as a useful checklist for managers and owners of technology-based businesses.

Originality/value

Research on the COVID-19, especially in the technology-based business, is still at the emergent stage. This study is a pioneering effort to review the literature on business vulnerability and provide a framework to reduce business vulnerability using the indicator-based approach.

中文翻译：

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COVID-19 期间基于技术的业务的脆弱性：基于指标的概念框架

目的

COVID-19 影响了大多数业务活动，包括基于技术的业务。业务漏洞等级越高，影响越大。在确定了脆弱性的三个维度（暴露度、业务敏感性和响应能力）之后，本研究旨在确定技术型企业脆弱性的潜在组成部分和指标。

设计/方法/方法

使用指标方法，开发了一个全面的脆弱性模型，用于评估基于技术的业务对 COVID-19 的脆弱性。

发现

在这项研究中，COVID-19 作为一种生物威胁和外源性冲击，被认为是暴露维度。业务特征、工作特征、企业所有者-经理人口统计、产品和供应商特征被定义为敏感维度，而资源、人力资本、技术资本、社会资本、制度资本、基础设施、管理能力和供应链能力被定义为敏感维度。自适应业务能力或响应能力。为了确定抵御外来冲击和大流行危机的脆弱性和应对能力，该框架可以作为基于技术的企业的管理者和所有者的有用清单。

原创性/价值

对 COVID-19 的研究，特别是在基于技术的业务中，仍处于新兴阶段。这项研究是一项开创性的工作，旨在审查有关业务漏洞的文献，并提供一个使用基于指标的方法来减少业务漏洞的框架。