The COVID-19 pandemic has led to an increase in the digitalisation of services that poses the risk of digital exclusion, especially among older adults. We examined the predictors of Internet use for services and its increase or decrease among a longitudinal population-based sample of 1426 older adults from Finland aged between 70 and 100 years, gathered in 2017 and 2020. High education and high income positively predicted the use of the Internet for services, and age, deteriorated health and deteriorated memory negatively. High age, low education and a change to living alone predicted a decrease in use. High education predicted the increased Internet use due to COVID-19. Thus, it seems that those older adults who have low education level are very old, whose health or memory has deteriorated and those who have changed to living alone are particularly in danger of digital exclusion. Actions targeted to these people are needed.

COVID-19 大流行导致服务数字化的增加，这带来了数字排斥的风险，尤其是在老年人中。我们在 2017 年和 2020 年收集的芬兰 1426 名年龄在 70 至 100 岁之间的老年人纵向样本中检查了互联网使用服务的预测因素及其增加或减少。高教育和高收入正向预测使用互联网互联网的服务和年龄，恶化了健康和恶化的记忆力。高龄、低教育和独居的改变预示着使用的减少。由于 COVID-19，高等教育预测互联网使用量将增加。因此，那些受教育程度低的老年人似乎已经很老了，他们的健康或记忆力已经恶化，以及那些转为独居的人尤其面临数字排斥的危险。需要针对这些人采取行动。