This study develops and tests a theoretical model for an underlying motivational mechanism linking participative leadership with service performance based on team motivation theory. The model proposes that participative leadership influences team service goal generation and orientation, eventually leading to improved performance. Furthermore, the effect of participative leadership on team service goal generation and orientation is positively moderated by team-inclusive climate. Data collected from 72 teams provide empirical support for the model, which shows how frontline service teams effectively function in the hospitality industry and highlights the significance of participative leadership, team service goal-seeking approach, and performance. Theoretical contributions and practical implications are also discussed.

本研究基于团队激励理论，开发并测试了一个将参与式领导与服务绩效联系起来的潜在激励机制的理论模型。该模型提出，参与式领导会影响团队服务目标的产生和定位，最终导致绩效提高。此外，参与式领导对团队服务目标产生和定向的影响受到团队包容氛围的正向调节。从 72 个团队收集的数据为该模型提供了实证支持，该模型显示了一线服务团队如何在酒店业中有效发挥作用，并突出了参与式领导、团队服务目标寻求方法和绩效的重要性。还讨论了理论贡献和实际意义。