Disruptions to where hospitality work is performed has been caused by the COVID-19 pandemic. The COVID-19 spread urged hospitality organizations to apply digital technologies for undertaking work from home. Nevertheless, little is understood about how hospitality employees cope with stress linked with the use of digital technologies. The aim of this study is to examine how hospitality employees' core beliefs challenge can foster their proactive coping for technostress in the forms of positive reinterpretation and information technology (IT) control. The data were obtained from 427 employees in 28 hotels that applied digital technologies during the COVID-19 pandemic. The data were processed through multilevel structural equation modeling (MSEM). The results revealed that hospitality employees' core beliefs challenge was positively associated with positive reinterpretation and IT control. Promotion focus served as a mediation mechanism for such positive associations. The results provided support for the role of job insecurity as a moderator to attenuate the positive effects of promotion focus on both positive reinterpretation and IT control. While technostress enhanced the positive effect of promotion focus on positive reinterpretation, it demonstrated a non-significant moderating effect on the positive association of promotion focus with IT control. The findings advance the understanding of the roles of core beliefs challenge and promotion focus in leveraging proactive coping for technostress, as well as provide practical implications for hospitality managers to foster employees’ proactive coping for technostress while employees are engaging with digital technologies to work from home during a crisis such as COVID-19 pandemic.

COVID-19 大流行造成了酒店工作的中断。COVID-19 的传播敦促酒店组织应用数字技术在家中开展工作。然而，人们对酒店员工如何应对与使用数字技术相关的压力知之甚少。本研究的目的是研究酒店员工的核心信念挑战如何以积极的重新解释和信息技术 (IT) 控制的形式促进他们对技术压力的积极应对。这些数据来自在 COVID-19 大流行期间应用数字技术的 28 家酒店的 427 名员工。数据通过多级结构方程建模（MSEM）进行处理。结果显示，酒店员工的 核心信念挑战与积极的重新解释和 IT 控制呈正相关。促进焦点充当了这种积极关联的调解机制。结果支持了工作不安全感作为调节者的作用，以减弱晋升关注积极重新解释和 IT 控制的积极影响。虽然技术压力增强了晋升焦点对积极重新解释的积极作用，但它对晋升焦点与 IT 控制的正相关关系表现出不显着的调节作用。这些发现促进了对核心信念挑战和促进重点在利用积极应对技术压力方面的作用的理解，