Purpose

The airline industry has been one of the hardest-hit industries during the Corona Virus Disease 2019 (COVID-19) pandemic. This study aims to examine which flight attendants are likely to positively reappraise job insecurity and subsequently elevate their performance during the COVID-19 pandemic.

Design/methodology/approach

A two-wave (i.e. Time 1 and Time 2), multi-source (i.e. flight attendants and chief flight attendants) survey was conducted. The final sample consists of 408 flight attendants matched with 57 chief flight attendants. Hierarchical linear modeling was used to test the hypotheses.

Findings

Flight attendants with an organization-centered career orientation are likely to positively reappraise job insecurity and, in turn, have better job performance than those with a self-centered career orientation.

Originality/value

Flight attendants are likely to experience job insecurity during the COVID-19 crisis. This study highlights a potential positive coping mechanism that is contingent upon flight attendants’ career orientations, facilitating the interaction of the stress-coping and vocational literature in a hospitality context.

中文翻译：

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空姐保持乐观！在 COVID-19 大流行中职业定位的关键作用

目的

在 2019 年冠状病毒病 (COVID-19) 大流行期间，航空业一直是受灾最严重的行业之一。本研究旨在检查哪些空乘人员可能会积极地重新评估工作不安全感，并随后在 COVID-19 大流行期间提升他们的表现。

设计/方法/方法

进行了两波（即时间 1 和时间 2）、多源（即空乘人员和首席空乘人员）的调查。最终样本由 408 名空乘人员和 57 名首席空乘人员组成。分层线性模型用于检验假设。

发现

具有以组织为中心的职业定位的空乘人员可能会积极地重新评估工作不安全感，进而比具有以自我为中心的职业定位的空乘人员具有更好的工作绩效。

原创性/价值

在 COVID-19 危机期间，空乘人员可能会遇到工作不安全感。本研究强调了一种潜在的积极应对机制，该机制取决于空乘人员的职业定位，促进了酒店环境中的压力应对和职业文献的相互作用。