Purpose

The purpose of this study is to explore the risk factors that employers consider when assessing an employee’s business travel (BT) assignment and the risk treatment, crisis response and recovery strategies they use to discharge their BT duty of care.

Design/methodology/approach

An exploratory approach is taken with in-depth interviews of 21 executives, travel managers and insurance brokers involved with the management of BT in four international hotel groups. In all, 12 follow-up interviews were conducted to assess the possible COVID-19 impact on BT risk management processes.

Findings

Employers assess BT assignments considering the travel’s characteristics, including the destination’s risk profile against seven types of risks (health, political, transport, natural, crime, technology and kidnap), length of stay, travel mode and activities undertaken in the destination as well as the traveler’s profile which includes diversity and travel experience. Accordingly, they develop a range of duty of care strategies for BT risk treatment, crisis response and recovery.

Practical implications

BT practitioners can use the proposed framework to develop risk assessment methodologies based on more accurate destination and traveler profiles and pursue targeted risk treatment strategies and insurance policies. The proposed duty of care approach can be used as a blueprint for organizations to design and manage BT policies.

Originality/value

BT risk is an under-researched area. The extant research looks predominantly at travel risks and their assessment taking the traveler’s perspective. This study looks at business travel risk and explores it from an employer’s risk management perspective offering a BT risk assessment framework and a BT duty of care plan.

中文翻译：

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商务旅行的注意义务：雇主如何评估和管理商务旅行风险？

目的

本研究的目的是探讨雇主在评估员工的商务旅行 (BT) 任务时考虑的风险因素，以及他们用来履行其 BT 谨慎义务的风险处理、危机应对和恢复策略。

设计/方法/方法

采用探索性方法，对 4 个国际酒店集团中参与 BT 管理的 21 位高管、旅行经理和保险经纪人进行了深入访谈。总共进行了 12 次后续访谈，以评估 COVID-19 对 BT 风险管理流程可能产生的影响。

发现

雇主评估 BT 任务时会考虑旅行的特点，包括目的地针对七种风险（健康、政治、交通、自然、犯罪、技术和绑架）的风险概况、停留时间、旅行模式和在目的地进行的活动以及旅行者的个人资料，包括多样性和旅行体验。因此，他们制定了一系列针对 BT 风险处理、危机应对和恢复的注意义务策略。

实际影响

BT 从业者可以使用建议的框架来开发基于更准确的目的地和旅行者资料的风险评估方法，并制定有针对性的风险处理策略和保险政策。建议的注意义务方法可以用作组织设计和管理 BT 政策的蓝图。

原创性/价值

BT 风险是一个研究不足的领域。现有的研究主要着眼于旅行风险及其从旅行者的角度进行的评估。本研究着眼于商务旅行风险，并从雇主的风险管理角度进行探讨，提供 BT 风险评估框架和 BT 谨慎义务计划。