Platform policies aimed at the misbehaviour of users that occurs off of the platform, especially offline abuse, are a relatively new and understudied phenomenon that may represent a new frontier of platform policy. Policies of this nature may be necessary to create healthy online communities, but they raise unique problems in comparison to on-platform content moderation that exacerbate existing concerns about the accountability and transparency of platforms. This article provides the background and context for the development of such policies through the case study of Twitch.tv. It then discusses three unique challenges raised by the creation and enforcement of policies aimed at off-platform abuse. These are 1) the need for investigation and verifying evidence, 2) the difficulty of balancing the privacy of all parties with a fair process, and 3) the increased potential adverse impacts of error. It argues that current policies are opaque and offer few guarantees to either complainants or the targets of complaints. Further steps, especially greater transparency and broader consultation, must be taken to ensure accountability to users and the public when such policies are implemented. It concludes by discussing the possibility that similar policies will be adopted by other platforms and calls for greater public and academic discussion of where, when, and how such policies should be implemented.

中文翻译：

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平台政策的新前沿

针对发生在平台外的用户不当行为的平台政策，尤其是线下滥用，是一种相对较新且未被充分研究的现象，可能代表了平台政策的新前沿。这种性质的政策对于创建健康的在线社区可能是必要的，但与平台上的内容审核相比，它们提出了独特的问题，加剧了对平台问责制和透明度的现有担忧。本文通过 Twitch.tv 的案例研究提供了制定此类政策的背景和背景。然后讨论了针对平台外滥用的政策制定和执行所带来的三个独特挑战。这些是 1) 调查和核实证据的需要，2) 平衡各方隐私与公平程序的难度，3) 错误增加的潜在不利影响。它认为，当前的政策是不透明的，对投诉人或投诉对象几乎没有提供任何保证。必须采取进一步措施，特别是提高透明度和更广泛的协商，以确保在实施此类政策时对用户和公众负责。最后讨论了类似政策将被其他平台采用的可能性，并呼吁就应在何处、何时以及如何实施此类政策进行更多的公众和学术讨论。在实施此类政策时，必须采取措施确保对用户和公众负责。最后讨论了类似政策将被其他平台采用的可能性，并呼吁就应在何处、何时以及如何实施此类政策进行更多的公众和学术讨论。在实施此类政策时，必须采取措施确保对用户和公众负责。最后讨论了类似政策将被其他平台采用的可能性，并呼吁就应在何处、何时以及如何实施此类政策进行更多的公众和学术讨论。