Processing and managing countertransference are part of the responsibilities of counsellors to fulfil their ethical obligation. The transcendental phenomenological design was applied in the present study to examine the subjective lived experiences of counsellors in managing their countertransference. The data of six Malaysian counsellors who reported experiencing countertransference were collected through audio recordings and in-depth phenomenological interviews. The collected data were analysed using Moustakas’ data analysis method. Seven themes emerged from the study: self-reflection, professional consultation, recognising the occurrence of countertransference; personal self-care strategies; emotion regulation; preparation for cases; and physical and emotional separation. Each major theme was supported by subthemes. This study highlighted the effective ways for counsellors in managing their countertransference experiences throughout their professional helping journey.

处理和管理反移情是辅导员履行其道德义务的责任的一部分。本研究采用先验现象学设计来检验辅导员在管理其反移情方面的主观生活经验。通过录音和深入的现象学访谈收集了六名报告经历过反移情的马来西亚辅导员的数据。使用 Moustakas 的数据分析方法对收集的数据进行分析。研究中出现了七个主题：自我反省、专业咨询、认识反移情的发生；个人自我保健策略；情绪调节；准备案件；以及身体和情感上的分离。每个主要主题都有子主题支持。