Face-to-face interactions between public officials and citizens are a key venue of state service delivery, but they are rarely studied empirically. To address this gap, we present a novel conceptua...

中文翻译：

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公共服务中行政语言的分类

公职人员与公民之间的面对面互动是国家提供服务的关键场所，但很少进行实证研究。为了解决这一差距，我们提出了一个新颖的概念......