Bosnia and Herzegovina has been one of the first European states to introduce a generous consumer collective redress mechanism. It was established under the influence of the EU, the United States and former Yugoslav law. The legislation of Bosnia and Herzegovina provides an excellent opportunity to examine to which extent the collective redress remedies emanating from different legal traditions may co-exist and function together. The number and variety of collective consumer remedies in Bosnia and Herzegovina is quite impressive. But the mechanism has still not been used because of the weaknesses of those who are supposed to trigger it. The very generous solutions for consumer associations and a specialized Ombudsman for Consumer Protection, both with wide powers to initiate collective proceedings, have not proved to be sufficient. The lack of appropriate funding has so far been an obstacle that is too great for any collective initiative. It also does not help that legislation allows traders to file for compensation in the case of unfounded collective claims when the reputation and business of the trader have been seriously harmed. The new EU Directive on consumer representative actions will certainly require further reforms in Bosnia and Herzegovina, especially with regard to collective claims for damages. This will provide the legislator with the opportunity not only to introduce more options for collective redress, but also to add the missing pieces of the jigsaw so that the mechanism finally fulfils its purpose of providing legal protection for consumers.

波斯尼亚和黑塞哥维那是最早引入慷慨的消费者集体补救机制的欧洲国家之一。它是在欧盟、美国和前南斯拉夫法律的影响下成立的。波斯尼亚和黑塞哥维那的立法提供了一个绝佳的机会，可以检验源自不同法律传统的集体补救措施在多大程度上可以共存并共同发挥作用。波斯尼亚和黑塞哥维那的集体消费者救济的数量和种类令人印象深刻。但是由于触发它的人的弱点，该机制仍未被使用。消费者协会和专门的消费者保护监察员都拥有启动集体诉讼的广泛权力，这些非常慷慨的解决方案并没有被证明是足够的。迄今为止，缺乏适当的资金对于任何集体倡议来说都是一个太大的障碍。当贸易商的声誉和业务受到严重损害时，立法允许贸易商在没有根据的集体索赔的情况下提出赔偿也无济于事。新的欧盟关于消费者代表诉讼的指令肯定需要在波斯尼亚和黑塞哥维那进行进一步改革，特别是在集体索赔方面。这将为立法者提供机会，不仅可以引入更多的集体补救选择，还可以补充拼图中缺失的部分，从而使该机制最终实现为消费者提供法律保护的目的。当贸易商的声誉和业务受到严重损害时，立法允许贸易商在没有根据的集体索赔的情况下提出赔偿也无济于事。新的欧盟关于消费者代表诉讼的指令肯定需要在波斯尼亚和黑塞哥维那进行进一步改革，特别是在集体索赔方面。这将为立法者提供机会，不仅可以引入更多的集体补救选择，还可以补充拼图中缺失的部分，从而使该机制最终实现为消费者提供法律保护的目的。当贸易商的声誉和业务受到严重损害时，立法允许贸易商在没有根据的集体索赔的情况下提出赔偿也无济于事。新的欧盟关于消费者代表诉讼的指令肯定需要在波斯尼亚和黑塞哥维那进行进一步改革，特别是在集体索赔方面。这将为立法者提供机会，不仅可以引入更多的集体补救选择，还可以补充拼图中缺失的部分，从而使该机制最终实现为消费者提供法律保护的目的。新的欧盟关于消费者代表诉讼的指令肯定需要在波斯尼亚和黑塞哥维那进行进一步改革，特别是在集体索赔方面。这将为立法者提供机会，不仅可以引入更多的集体补救选择，还可以补充拼图中缺失的部分，从而使该机制最终实现为消费者提供法律保护的目的。新的欧盟关于消费者代表诉讼的指令肯定需要在波斯尼亚和黑塞哥维那进行进一步改革，特别是在集体索赔方面。这将为立法者提供机会，不仅可以引入更多的集体补救选择，还可以补充拼图中缺失的部分，从而使该机制最终实现为消费者提供法律保护的目的。