The U.S. community corrections system supervises and provides services for nearly 4.4 million individuals. This study explored agency responses during the COVID-19 pandemic using data from 347 surveys of community supervision directors. We examined whether agency and local geographical factors were associated with increased use of telehealth services for mental health, substance use disorders, and criminal behavior. We also assessed whether these factors were significant predictors of changes in agencies’ supervision strategies. Findings indicated a positive association between prepandemic access to telecommunications technology and use of telehealth services, with observed differences regarding urbanicity and type of agency. Agencies with more COVID-19 mitigation strategies tended to avoid in-person contact. Given the vast needs and increased risks present within the community supervision population, it is important to understand the barriers and facilitators associated with innovation and change in the post-COVID-19 era to inform future reform efforts.

美国社区矫正系统为近 440 万人监督和提供服务。本研究使用来自社区监督主管的 347 项调查的数据探讨了 COVID-19 大流行期间的机构反应。我们检查了机构和当地地理因素是否与远程医疗服务在心理健康、物质使用障碍和犯罪行为方面的使用增加有关。我们还评估了这些因素是否是机构监管策略变化的重要预测因素。调查结果表明，在大流行前获得电信技术和使用远程医疗服务之间存在正相关，在城市化程度和机构类型方面观察到差异。具有更多 COVID-19 缓解策略的机构倾向于避免面对面接触。