Abstract

This research aims to deepen our understanding of how citizens’ co-delivery of services, as a specific type of the co-production of services in purpose-oriented local networks, enhances the network's functioning. Using a grounded theory approach and based on our findings, we develop three propositions. First, we propose that successful network functioning depends on whether or not the involved citizens are users of the service the network provides. Second, we propose that networks will function more successfully if citizens’ co-production is indirect, through brokers. Finally, we propose that the broker’s affiliation influences the network’s functioning. These propositions are discussed and considered as steps that local governments can take to improve the provision of services in such purpose-oriented local networks.

摘要

本研究旨在加深我们对公民共同提供服​​务的理解，作为一种特定类型的以目的为导向的本地网络中的共同生产服务，如何增强网络的功能。使用扎根理论方法并根据我们的发现，我们提出了三个命题。首先，我们提出成功的网络功能取决于相关公民是否是网络所提供服务的用户。其次，我们建议，如果公民的共同生产是间接的，通过经纪人，网络将更成功地运作。最后，我们提出经纪人的隶属关系会影响网络的运作。这些提议被讨论和考虑为地方政府可以采取的步骤，以改善这种以目的为导向的本地网络中的服务提供。