Background

As a result of the COVID-19 pandemic, medical practices for children with neurodevelopmental disorders urgently adopted telehealth, despite limited data regarding patient satisfaction.

Objective

To compare patient satisfaction survey scores for neurodevelopmental pediatric appointments completed in-person to appointments completed via telemedicine.

Methods

Using routinely collected Press Ganey survey results, the proportion of Top Box scores (the percentage of responses in the highest possible category [ie, the percentage of “very good” or “always” responses]) for an in-person only group was compared to the proportion in a telemedicine-only group using Fisher's exact test.

Results

Most respondents gave Top-Box scores in response to all of the questions for both in-person and telemedicine visits. There were no statistically significant differences in any domain of the Press Ganey surveys in Top Box percentages for in-person vs telemedicine visits.

Conclusion

This study provides preliminary evidence that telehealth may be an acceptable modality for families seeking care for their children with neurodevelopmental concerns.

中文翻译：

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神经发育儿科的患者满意度：面对面与远程医疗

背景

由于 COVID-19 大流行，尽管有关患者满意度的数据有限，但神经发育障碍儿童的医疗实践仍紧急采用远程医疗。

客观的

比较亲自完成的神经发育儿科预约与通过远程医疗完成的预约的患者满意度调查得分。

方法

使用常规收集的 Press Ganey 调查结果，比较了仅面对面组的 Top Box 得分比例（最高可能类别中的回答百分比 [即“非常好”或“总是”回答的百分比]）使用 Fisher 精确检验的仅远程医疗组中的比例。

结果

大多数受访者在回答面对面和远程医疗访问的所有问题时都​​给出了 Top-Box 分数。Press Ganey 调查的任何领域在面对面与远程医疗访问的顶盒百分比中没有统计学上的显着差异。

结论

这项研究提供了初步证据，表明远程医疗对于寻求照顾有神经发育问题的孩子的家庭来说可能是一种可接受的方式。