Robotic process automation is a disruptive technology to automate already digital yet manual tasks and subprocesses as well as whole business processes rapidly. In contrast to other process automation technologies, robotic process automation is lightweight and only accesses the presentation layer of IT systems to mimic human behavior. Due to the novelty of robotic process automation and the varying approaches when implementing the technology, there are reports that up to 50% of robotic process automation projects fail. To tackle this issue, we use a design science research approach to develop a framework for the implementation of robotic process automation projects. We analyzed 35 reports on real-life projects to derive a preliminary sequential model. Then, we performed multiple expert interviews and workshops to validate and refine our model. The result is a framework with variable stages that offers guidelines with enough flexibility to be applicable in complex and heterogeneous corporate environments as well as for small and medium-sized companies. It is structured by the three phases of initialization, implementation, and scaling. They comprise eleven stages relevant during a project and as a continuous cycle spanning individual projects. Together they structure how to manage knowledge and support processes for the execution of robotic process automation implementation projects.

机器人流程自动化是一种颠覆性技术，可以快速自动化已经数字化的手动任务和子流程以及整个业务流程。与其他过程自动化技术相比，机器人过程自动化是轻量级的，仅访问 IT 系统的表示层以模仿人类行为。由于机器人过程自动化的新颖性和实施该技术的不同方法，有报道称高达 50% 的机器人过程自动化项目失败。为了解决这个问题，我们使用设计科学研究方法来开发用于实施机器人过程自动化项目的框架。我们分析了 35 份关于真实项目的报告，以得出初步的顺序模型。然后，我们进行了多次专家访谈和研讨会，以验证和完善我们的模型。结果是一个具有可变阶段的框架，它提供了具有足够灵活性的指导方针，以适用于复杂和异构的公司环境以及中小型公司。它由初始化、实现和缩放三个阶段构成。它们包括项目期间相关的十一个阶段，并且作为跨越各个项目的连续周期。它们共同构建了如何管理知识和支持流程以执行机器人流程自动化实施项目。它们包括项目期间相关的十一个阶段，并且作为跨越各个项目的连续周期。它们共同构建了如何管理知识和支持流程以执行机器人流程自动化实施项目。它们包括项目期间相关的十一个阶段，并且作为跨越各个项目的连续周期。它们共同构建了如何管理知识和支持流程以执行机器人流程自动化实施项目。