Despite policy and guidance stating that all victims of crime should have ‘equal access’ to restorative justice in England and Wales, victim participation remains low. Here, the ways in which criminal justice agents – responsible for providing victim services, including restorative justice – offer restorative justice to victims are explored. Drawing upon empirical data collected from criminal justice organisations in two police force areas, this article outlines what factors lie behind the inconsistencies found across police forces in terms of structure and delivery of restorative justice. Work pressures, differing views of the suitability or effectiveness of restorative justice and a lack of systematic guidance that underpins the work culture of criminal justice organisations all impede victims’ access to restorative justice. This paper concludes with recommendations for embedding a culture of restorative justice within criminal justice organisations based upon the principles of inclusivity and engagement.

中文翻译：

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只是“受害者工具包”中的“可选额外”？：在英格兰和威尔士提供恢复性司法的刑事司法组织的文化、机制和方法

尽管政策和指导规定所有犯罪受害者都应该“平等地获得”英格兰和威尔士的恢复性司法，但受害者的参与度仍然很低。在这里，探讨了刑事司法代理人——负责提供受害者服务，包括恢复性司法——为受害者提供恢复性司法的方式。本文利用从两个警察部队领域的刑事司法组织收集的经验数据，概述了警察部队在结构和提供恢复性司法方面发现的不一致背后的因素。工作压力、对恢复性司法的适用性或有效性的不同看法以及缺乏支撑刑事司法组织工作文化的系统性指导都阻碍了受害者获得恢复性司法。