Evidence shows that older users have lower performance levels for IT-enabled tasks than younger users. This is alarming at a time when the workforce is rapidly aging and organizational technologies are proliferating. Since the explanation for these lower performance levels remains unclear, managers are not sure how to help older users realize their full potential as contributors to organizational success. The research model presented here identifies the declining information-processing speed of older workers as the cause of their reduced capacity to perform IT-enabled tasks. According to the model, IT experience and IT self-efficacy reduce the negative impacts of this decline, whereas IT overload and the effort cost of IT use aggravate them. To test the model, data were collected using three complementary studies. The results supported the model and indicated five ways that organizations can help older users improve their capacity to perform IT-enabled tasks. Additional data collected in interviews with human resources directors confirmed the relevance of these solutions. Published Online: May 11, 2021

中文翻译：

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帮助年长员工充分发挥组织潜力：年龄和 IT 支持的任务绩效的适度中介模型（开放获取）

有证据表明，与年轻用户相比，年长用户执行 IT 任务的绩效水平较低。在劳动力迅速老龄化和组织技术激增的时候，这是令人震惊的。由于对这些较低绩效水平的解释仍不清楚，管理人员不确定如何帮助年长的用户充分发挥他们作为组织成功贡献者的潜力。此处介绍的研究模型将老年员工的信息处理速度下降确定为他们执行 IT 任务的能力下降的原因。根据该模型，IT 经验和 IT 自我效能降低了这种下降的负面影响，而 IT 过载和 IT 使用的工作成本加剧了它们。为了测试该模型，我们使用三项互补研究收集了数据。结果支持了该模型，并指出了组织可以帮助老年用户提高执行 IT 任务的能力的五种方法。在与人力资源主管的访谈中收集的其他数据证实了这些解决方案的相关性。在线发布：2021 年 5 月 11 日