In today’s environment characterized by business dynamism and information technology (IT) advances, firms must frequently update their enterprise information systems (EIS) and their use policies to support changing business operations. In this context, users are challenged to maintain EIS compliance behavior by continuously learning new ways of using EIS. Furthermore, it is imperative to businesses that employees of a functional unit maintain EIS compliance behavior collectively, due to the interdependent nature of tasks that the unit needs to accomplish through EIS. However, it is particularly challenging to achieve such a collective level of EIS compliance, due to the difficulty that these employees may encounter in quickly learning updated EIS. It is, therefore, vital for firms to establish effective managerial principles to ensure collective EIS compliance of a functional unit in a dynamic environment. To address this challenge, this study develops a research model to explain collective EIS compliance by integrating theoretical lens on social context and performance management context with social capital theory. It proposes that social context, an organizational environment characterized by trust and support, positively affects collective EIS compliance by developing business–IT social capital that enhances mutual learning between business and IT personnel. Furthermore, the performance management context, an organizational environment characterized by discipline and “stretch,” is seen to have a direct and beneficial effect on collective EIS compliance as well as an indirect, moderating effect on the causal chain among social contexts, business–IT social capital, and collective EIS compliance. General empirical support for this research model is provided via a multiple-sourced survey of managers and employees of 159 functional units of 53 firms that use EIS, as well as their corresponding IT unit managers. The theoretical and practical implications of these findings are discussed.

中文翻译：

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管理集体企业信息系统合规性：社会和绩效管理背景视角

在当今以商业活力和信息技术 (IT) 进步为特征的环境中，公司必须经常更新其企业信息系统 (EIS) 及其使用策略，以支持不断变化的业务运营。在这种情况下，用户面临着通过不断学习使用 EIS 的新方法来保持 EIS 合规行为的挑战。此外，由于该部门需要通过 EIS 完成的任务的相互依存性，职能部门的员工必须集体维护 EIS 合规行为，这对企业来说是必不可少的。然而，由于这些员工在快速学习更新的 EIS 时可能会遇到困难，因此要达到这样一个集体水平的 EIS 合规性尤其具有挑战性。因此，对于公司建立有效的管理原则以确保在动态环境中功能单位的集体 EIS 合规性至关重要。为了应对这一挑战，本研究开发了一个研究模型，通过将社会背景和绩效管理背景的理论视角与社会资本理论相结合来解释集体 EIS 合规性。它提出社会环境，一种以信任和支持为特征的组织环境，通过发展业务-IT 社会资本，促进业务和 IT 人员之间的相互学习，对集体 EIS 合规性产生积极影响。此外，绩效管理环境，即以纪律和“延伸”为特征的组织环境，被视为对集体 EIS 合规性产生直接和有益的影响，以及间接、对社会环境、业务-IT社会资本和集体EIS合规性之间因果链的调节作用。通过对使用 EIS 的 53 家公司的 159 个职能部门的经理和员工及其相应的 IT 部门经理进行的多源调查，为该研究模型提供了一般的实证支持。讨论了这些发现的理论和实践意义。