The benefits that organizations accrue from information systems depend on how effectively the systems are used. Yet despite the importance of knowing what it takes to use information systems effectively, little theory on the topic exists. One recent and largely untested exception is the theory of effective use (TEU). We report on a contextualization, extension, and test of TEU in the business intelligence (BI) context, a context of considerable importance in which researchers have called for such studies. We used a mixed-method, three-phase approach involving instrument development (n = 218), two-wave cross-sectional survey (n = 437), and three sets of follow-up interviews (n = 33). The paper contributes by (1) showing how TEU can be contextualized, operationalized, and extended, (2) demonstrating that many of TEU’s predictions hold in the BI context while also revealing ways to improve the theory, and (3) offering practical insights executives can draw on to improve use of BI in their organizations.

中文翻译：

---

在商业智能环境中应用和扩展有效使用理论

组织从信息系统中获得的好处取决于系统的使用效率。然而，尽管知道如何有效地使用信息系统很重要，但关于该主题的理论却很少。一个最近且很大程度上未经测试的例外是有效使用理论（TEU）。我们报告了 TEU 在商业智能 (BI) 环境中的情境化、扩展和测试，这是研究人员呼吁进行此类研究的一个相当重要的环境。我们使用了混合方法、三阶段方法，包括仪器开发 (n = 218)、两波横断面调查 (n = 437) 和三组后续访谈 (n = 33)。本文的贡献在于 (1) 展示了 TEU 如何被情境化、操作化和扩展，