This study empirically explores the role of social capital in creating collaborative innovation and collective intelligence and maintaining organizational sustainability in the unprecedented COVID-19 crisis. Data were collected from a sample of 289 managers, directors and heads of departments of top 50 manufacturing firms in Jordan and analyzed using Smart-PLS-SEM. The results indicate that social capital significantly impacts collaborative innovation, collective intelligence and organization sustainability during the COVID-19 crisis. They also reveal that collective intelligence significantly impacts collaborative innovation and organization sustainability. This study enriches the literature on social capital, collaborative innovation and collective intelligence. It elucidates the role of such dynamic capabilities in maintaining both organizational sustainability and the chance of recovery from unprecedented crises.

本研究实证探讨了社会资本在创造协作创新和集体智慧以及在史无前例的 COVID-19 危机中维持组织可持续性方面的作用。从约旦前 50 家制造公司的 289 名经理、董事和部门负责人的样本中收集数据，并使用 Smart-PLS-SEM 进行分析。结果表明，在 COVID-19 危机期间，社会资本显着影响了协作创新、集体智慧和组织可持续性。他们还揭示了集体智慧显着影响协作创新和组织可持续性。本研究丰富了关于社会资本、协作创新和集体智慧的文献。