Purpose

To address the problem of how to guide and promote health knowledge adoption, based on online diabetes communities, this study explores the impact mechanism of social support on users' individual health knowledge adoption to provide insights for online diabetes community management and personal health management.

Design/methodology/approach

Integrating the theories of cognitive-affective personality system (CAPS) and social support, this study constructs a theoretical model, collects data through a questionnaire and uses a structural equation model to analyse 356 data.

Findings

The results show that: (1) Considering the online diabetes communities, it is reasonable to divide social support into emotional, information, network and respect support. (2) Social support affects individual health knowledge adoption through the intermediaries of knowledge argument quality, knowledge source credibility and positive emotions. (3) The order of the mediating effect of cognitive and emotional factors between social support and health knowledge adoption is knowledge argument quality > knowledge source credibility > positive emotions and rationality > sensibility. (4) Users pay more attention to the source credibility of professional health knowledge than that of experiential health knowledge.

Originality/value

This research expands the application scope of CAPS and opens the “black box” of the impact of social support on individual health knowledge adoption behaviour. Simultaneously, the dimensions of social support and the mediating effect between social support and the two types of health knowledge are discussed.

中文翻译：

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社会支持对在线糖尿病社区中个人健康知识采用的影响：认知与情绪之间的中介作用

目的

为解决如何引导和促进健康知识采用的问题，本研究基于在线糖尿病社区，探讨社会支持对用户个人健康知识采用的影响机制，为在线糖尿病社区管理和个人健康管理提供启示。

设计/方法/方法

本研究结合认知-情感人格系统（CAPS）理论和社会支持理论，构建理论模型，通过问卷调查收集数据，利用结构方程模型对356个数据进行分析。

发现

结果表明：（1）考虑到在线糖尿病社区，将社会支持分为情感支持、信息支持、网络支持和尊重支持是合理的。(2)社会支持通过知识论证质量、知识来源可信度和积极情绪的中介作用影响个体健康知识的采纳。(3)认知情绪因素在社会支持与健康知识采纳之间的中介作用顺序为知识论证质量>知识来源可信度>积极情绪和理性>感性。（4）用户更看重专业健康知识的来源可信度，而不是体验式健康知识的来源可信度。

原创性/价值

本研究扩大了CAPS的应用范围，打开了社会支持对个体健康知识采纳行为影响的“黑匣子”。同时，讨论了社会支持的维度以及社会支持与两类健康知识之间的中介作用。