Abstract

It has been highlighted how design engagement with the public sector risks being either irrelevant or instrumental to technocratic agendas due to a lack of understanding of the public sector’s nature. Based on the idea of public sector innovation as a matter of learning and adaptation for continuous improvement, this article looks at how participatory design approaches can be used to drive co-learning processes within the public sector, namely, collaborative learning processes about institutional aspects. It reflects on the authors’ engagement within a Swedish public organisation that relied on traditional design processes and co-learning processes. By analysing these processes, the article highlights how design as problem framing, by supporting collaborative reflexivity, can be a fruitful way to engage with institutional aspect.

摘要

由于缺乏对公共部门性质的了解，与公共部门的设计参与如何可能与技术官僚议程无关或有帮助，这一点已经得到强调。基于公共部门创新作为学习和适应持续改进的问题，本文着眼于如何使用参与式设计方法来推动公共部门内的共同学习过程，即关于机构方面的协作学习过程。它反映了作者在依赖传统设计过程和共同学习过程的瑞典公共组织中的参与。通过分析这些过程，本文强调了设计如何作为问题框架，通过支持协作反思，可以成为与机构方面互动的富有成效的方式。