Purpose

This article seeks to characterize and assess a new type of resilient, socially conscious and competitive enterprise that simultaneously encompasses open and social innovation – aligning both business and social outcomes – and which will gain increasing importance in post-pandemic competitiveness.

Design/methodology/approach

A mixed method approach based on sequential deductive triangulation analysis (QUAN/qual) is used. First, data gathered from the Chilean innovation survey is used to quantify the percentage of firms implementing open and social innovation simultaneously, and to assess their relative performance in relation to other types of innovative firms. Second, a qualitative multiple-case study analysis reveals the perceptions of senior managers regarding the applicability of this approach in terms of building resilience and strengthening future competitiveness in line with sustainable development goals.

Findings

Social innovation is a relatively rare event (7.2% of firms in the sample). While social innovation occurs equally in monopolistic and perfectly competitive industries, the authors’ findings suggest that in order to adopt social and open innovation effectively, firms need to set entry barriers such as economies of scale. On the other hand, open innovation is a more common event (15.4% of firms in the sample), which correlates closely with absolute and relative performance indicators. Moreover, the results suggest that open innovation enables a greater understanding of societal needs, thus making social innovation more effective.

Research limitations/implications

Theoretical developments coupled with descriptive and qualitative evidence reveal the innovative capabilities that up-and-coming enterprises may possess. The findings suggest that at times of far-reaching technological, social and political change, enterprises should share some of their knowledge and resources with wider society. Only then will more equal, resilient and cohesive societies be built.

Originality/value

This article combines two seemingly unrelated literature streams (open and social innovation) in order to elucidate the enterprise of tomorrow, which will be capable of achieving sustainable development whilst reaching high levels of competitiveness.

中文翻译：

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开放和社交：描绘有弹性、社交和竞争的未来企业

目的

本文旨在描述和评估一种新型的有弹性、具有社会意识和竞争力的企业，它同时包含开放和社会创新——使商业和社会成果保持一致——并将在大流行后的竞争力中变得越来越重要。

设计/方法/途径

使用基于顺序演绎三角剖分分析 (QUAN/qual) 的混合方法。首先，从智利创新调查中收集的数据被用来量化同时实施开放创新和社会创新的公司的百分比，并评估它们相对于其他类型创新公司的相对绩效。其次，定性多案例研究分析揭示了高级管理人员对这种方法在根据可持续发展目标建立弹性和加强未来竞争力方面的适用性的看法。

发现

社会创新是一个相对罕见的事件（样本中 7.2% 的公司）。虽然社会创新同样发生在垄断行业和完全竞争行业，但作者的研究结果表明，为了有效地采用社会创新和开放式创新，企业需要设置进入壁垒，例如规模经济。另一方面，开放式创新是一个更常见的事件（样本中 15.4% 的公司），它与绝对和相对绩效指标密切相关。此外，结果表明，开放式创新能够更好地理解社会需求，从而使社会创新更加有效。

研究局限性/影响

理论发展与描述性和定性证据相结合，揭示了新兴企业可能拥有的创新能力。调查结果表明，在技术、社会和政治变革发生深远影响的时候，企业应该与更广泛的社会分享他们的一些知识和资源。只有这样，才能建立更平等、更有弹性和更有凝聚力的社会。

原创性/价值

本文结合了两个看似无关的文献流（开放和社会创新），以阐明未来的企业，这些企业将能够实现可持续发展，同时达到高水平的竞争力。