Developing work on the nature and consequences of negative intergroup contact, this study explores its potential role in sustaining everyday experiences of dehumanization; that is, experiences in which participants report feeling deprived of full human status. As a case study, we explore domestic service relations in a neighbourhood of Pietermaritzburg, South Africa, analysing interviews (n = 22) conducted with Black domestic workers and their families (n = 64 participants in total) about their day-to-day interactions with Indian employers. Drawing on thematic analysis of accounts of paid domestic labour and food-sharing practices, we argue that negative contact experiences may cumulatively engender a sense of dehumanization and associated feelings of humiliation: a response marked by intertwined constructions of shame and injustice. Implications for understanding wider problems of intergroup conflict and political solidarity are discussed and avenues for future research proposed.

中文翻译：

---

日常非人性化：负面接触、羞辱和被视为“不及人类”的生活经历

本研究针对负性群体间接触的性质和后果开展工作，探讨其在维持日常非人性化体验中的潜在作用；也就是说，参与者报告感觉被剥夺了完整的人类地位的经历。作为案例研究，我们探讨了南非彼得马里茨堡附近的家政服务关系，分析了对黑人家政 工人及其家人（n = 总共 64 名参与者）关于他们与印度雇主的日常互动。通过对有偿家政劳动和食物分享做法的主题分析，我们认为负面的接触经历可能会累积产生一种非人化感和相关的羞辱感：这种反应的特征是羞耻和不公正的交织结构。讨论了理解更广泛的群体间冲突和政治团结问题的意义，并提出了未来研究的途径。