Abstract

While user-centered design (UCD) methods have been utilized in the industrial design practice for new product development to discover the latent needs of people, there remain limitations of applying UCD methods to the design process. With limited time and resources, industrial designers’ complex role to deal with multiple aspects of a product limits access to users. While translating research findings into concepts is a challenge to designers, their ideation processes are unstructured and ambiguous, and this mystical approach could negatively affect the success of new product development. The experience matrix is proposed as a structured ideation tool to guide designers ideating from user experience viewpoints. By examining user activities, product components, and operation environments as major elements comprising the design space, designers can frame problems and generate concepts effectively and systematically. The construct and procedure of the experience matrix are explained through its application to an industrial design project.

摘要

虽然以用户为中心的设计 (UCD) 方法已在工业设计实践中用于新产品开发以发现人们的潜在需求，但将 UCD 方法应用于设计过程仍然存在局限性。由于时间和资源有限，工业设计师处理产品多个方面的复杂角色限制了对用户的访问。虽然将研究成果转化为概念对设计师来说是一项挑战，但他们的构思过程是非结构化和模棱两可的，这种神秘的方法可能会对新产品开发的成功产生负面影响。经验矩阵被提出作为一种结构化的构思工具，以指导设计师从用户体验的角度进行构思。通过检查用户活动、产品组件和操作环境作为构成设计空间的主要元素，设计师可以有效和系统地构建问题并生成概念。通过将经验矩阵应用于工业设计项目来解释经验矩阵的构造和过程。