Purpose

This paper aims to examine whether work-related emotional intelligence (W-EI) benefits job performance among knowledge-intensive workers.

Design/methodology/approach

Postdoctoral researchers (Study 1) and industry researchers (Study 2) were recruited (total N = 304). These knowledge workers completed an ability-based emotional intelligence (EI) test and characterized their work-related performance. Potential moderators were also assessed.

Findings

There were positive relations between W-EI scores and both task performance and creative performance. In addition, these relationships were stronger in the context of higher levels of job negative affect and/or role overload.

Originality/value

To the best of the authors’ knowledge, these findings are among the first to demonstrate the value of the EI construct within a knowledge-intensive workforce.

中文翻译：

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处理情绪：知识密集型劳动力中的情商、绩效和创造力

目的

本文旨在检验与工作相关的情商 (W-EI) 是否有利于知识密集型员工的工作绩效。

设计/方法/途径

招募了博士后研究人员（研究 1）和行业研究人员（研究 2）（总人数N = 304）。这些知识工作者完成了一项基于能力的情商 (EI) 测试，并描述了他们与工作相关的表现。还评估了潜在的调节剂。

发现

W-EI 分数与任务绩效和创造性绩效之间存在正相关关系。此外，在更高水平的工作负面影响和/或角色超负荷的情况下，这些关系更强。

原创性/价值

据作者所知，这些发现首次证明了 EI 结构在知识密集型劳动力中的价值。