Purpose

Today many firms are pushed towards digitalization to ensure business continuity and their survival due to COVID-19. Therefore, this study aims to investigate the emerging knowledge management models in the era of digitalization and disruption.

Design/methodology/approach

The authors have adopted a semi-structured approach composed of qualitative data collection from 37 business executives from India representing different industry sectors. The authors adopted a three-layer coding process (axial, open and selective) to develop a framework grounded in organizational information processing theory.

Findings

Scanning the business environment leads to understand the status of current and potential business through intelligence of information, whereas better planning and execution can be achieved through employing and using the information intelligently that fits to the overall and strategic objective of the business. Overall, the business continuity can be obtained by information prosperity across the business by engaging diverse stakeholders. According to the findings, these aspects lead to the effective implementation of digital knowledge to ensure business continuity in uncertain business environment.

Practical implications

The study offers the insights for managing and executing the knowledge in digital platforms, where they can think of developing a system architecture on the basis of degree of uncertainty and information processing requirements for combining the knowledge.

Originality/value

The present study is unique, where it offers the meaningful visions to the designers and users of virtual knowledge management systems.

中文翻译：

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管理数字知识以确保业务效率和连续性

目的

如今，由于 COVID-19，许多公司被迫走向数字化，以确保业务连续性和生存。因此，本研究旨在调查数字化和颠覆时代新兴的知识管理模型。

设计/方法/途径

作者采用了一种半结构化方法，该方法由来自印度不同行业的 37 位企业高管收集的定性数据组成。作者采用三层编码过程（轴向、开放和选择性）来开发基于组织信息处理理论的框架。

发现

扫描业务环境可以通过信息的智能了解当前和潜在业务的状态，而通过智能地运用和使用适合业务总体和战略目标的信息，可以实现更好的计划和执行。总的来说，通过让不同的利益相关者参与进来，整个企业的信息繁荣可以获得业务连续性。根据调查结果，这些方面导致数字知识的有效实施，以确保不确定业务环境中的业务连续性。

实际影响

该研究提供了在数字平台中管理和执行知识的见解，他们可以考虑根据不确定程度和信息处理要求开发系统架构以组合知识。

原创性/价值

本研究是独一无二的，它为虚拟知识管理系统的设计者和用户提供了有意义的愿景。