A key claim in the administrative burden framework is that citizens do not experience interactions with public programs as equally burdensome. Existing research has argued that citizens' generic human capital may influence the severity of these experiences. In this article, we argue that a specific form of human capital specific to interactions with public programs—administrative literacy—affects the psychological costs recipients are facing. Specifically, we propose that administrative literacy is positively associated with autonomy maintenance in the face of burdensome rules, and that autonomy maintenance is negatively associated with stress. In doing so, we investigate a theoretically founded differentiation of psychological costs. We test these propositions using structural equation modeling on a unique survey of 915 unemployment insurance recipients in Denmark. The findings support our arguments, suggesting that accumulation or training of program-specific human capital may help recipients to cope with the strains of unemployment.

中文翻译：

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减轻心理成本——公民行政素养和社会资本的作用

行政负担框架中的一个关键主张是，公民与公共项目的互动并没有同样繁重的体验。现有研究认为，公民的一般人力资本可能会影响这些经历的严重程度。在本文中，我们认为特定于与公共项目互动的特定形式的人力资本——行政素养——会影响接受者所面临的心理成本。具体来说，我们提出行政素养与面对繁重规则时的自治维护呈正相关，而自治维护与压力呈负相关。在此过程中，我们研究了理论上建立的心理成本差异。我们使用结构方程模型对丹麦 915 名失业保险接受者进行的独特调查来测试这些命题。研究结果支持我们的论点，表明计划特定人力资本的积累或培训可能有助于接受者应对失业压力.