Purpose

Nowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.

Design/methodology/approach

The authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).

Findings

The findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.

Research limitations/implications

This research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.

Practical implications

The empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.

Originality/value

This study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.

中文翻译：

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企业社交网络 (ESN) 和技术压力的负面影响：来自印度研发中心的经验证据

目的

如今，技术压力是许多组织的普遍问题。本研究的目的是调查企业社交网络 (ESN) 导致技术压力的潜在机制及其后果。

设计/方法/方法

作者收集了在印度研发 (R&D) 中心工作的 242 名员工的数据，并使用偏最小二乘结构方程模型 (PLS-SEM) 分析了这些数据。

发现

该研究的结果通过研究组织中更高使用 ESN 的现象及其后果，同时从理论上描述 ESN 的社会、享乐和认知使用在技术压力的组织，从而扩展了先前关于社交媒体和技术压力研究的不利影响的研究。结果表明，ESN的需求和技术压力都与心理健康、绩效和更高的离职意愿呈负相关，而感知组织支持（POS）在这种关系中起调节作用，随着POS越高，员工离职意愿越低。通过揭示 POS 作为潜在调节者的作用，研究结果为组织中的 POS 和技术压力提供了经验证据，

研究限制/影响

这项研究促进了对 ESN、技术压力、心理健康、绩效和离职意向之间关系的理论理解，同时为技术压力文献和 ESN 学术做出了广泛贡献。此外，通过揭示感知组织支持作为潜在调节者的作用，本研究有助于现有关于 POS 的文献。

实际影响

本研究提供的经验测试模型将使组织能够了解 ESN 在工作中的不同过度使用模式，这会导致组织和员工的负面结果。研究结果支持维持工作中的社会生活影响更好的员工心理健康，并且应用 ESN 的认知使用可以减少技术压力。因此，组织战略应实施员工政策和干预措施，以促进更好的工作-社会生活和福祉，同时鼓励将 ESN 主要用于组织内与工作相关的信息传输和共享。

原创性/价值

本研究通过引入技术压力、心理健康和绩效的潜在中介作用以及 POS 的调节作用构建了一个有调节的中介模型，以揭示在印度背景下 ESN 与技术压力、心理健康、绩效和离职意向相关的机制。