Purpose

The ability to manage the COVID-19 pandemic is contingent upon the ability to effectively manage its heterogeneous knowledge resources. Knowledge mapping represents a great opportunity to create value by bringing stakeholders together, facilitating comprehensive collaboration and facilitating broader in-depth knowledge sharing and transfer. However, identifying and analysing critical knowledge areas is one of the most important steps when creating a knowledge map. Therefore, the purpose of this paper is to appraise the critical knowledge areas for managing COVID-19, and thereby enhance decision-making in tackling the consequences of the pandemic.

Design/methodology/approach

The methodological approach for this study is a critical literature review, covering publications on knowledge management, knowledge mapping and COVID-19. EBSCOhost, PubMed, Scopus, Science Direct, TRID, Web of Science and Wiley Online Library were searched for full text, peer-reviewed articles written in English that investigated on critical knowledge areas for managing the spread of COVID-19. After full screening, 21 articles met the criteria for inclusion and were analysed and reported.

Findings

The study revealed seven critical knowledge areas for managing the COVID-19 pandemic. These are cleaning and disinfection; training, education and communication; reporting guidance and updates; testing; infection control measures, personal protective equipment; and potential COVID-19 transmission in health and other care settings. The study developed a concept knowledge map illustrating areas of critical knowledge which decision-makers need to be aware of.

Practical implications

Providing decision-makers with access to key knowledge during the COVID-19 pandemic seems to be crucial for effective decision-making. This study has provided insights for the professionals and decision-makers identifying the critical knowledge areas for managing the COVID-19 pandemic.

Social implications

The study advances the literature on knowledge management and builds a theoretical link with the management of public health emergencies. Additionally, the findings support the theoretical position that knowledge maps facilitate decision-making and help users to identify critical knowledge areas easily and effectively.

Originality/value

This study fills gaps in the existing literature by providing an explicit representation of know-how for managing the COVID-19 pandemic. This paper uses an objective and qualitative approach by reviewing related publications, reports and guidelines in the analysis. The concept map illustrates the critical knowledge areas for managing the COVID-19 pandemic.

中文翻译：

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对管理 COVID-19 大流行的关键知识领域的评估

目的

管理 COVID-19 大流行的能力取决于有效管理其异构知识资源的能力。知识图谱代表了通过将利益相关者聚集在一起、促进全面协作和促进更广泛深入的知识共享和转移来创造价值的绝佳机会。但是，识别和分析关键知识领域是创建知识图谱时最重要的步骤之一。因此，本文的目的是评估管理 COVID-19 的关键知识领域，从而加强应对大流行后果的决策。

设计/方法/方法

本研究的方法论方法是批判性文献综述，涵盖有关知识管理、知识图谱和 COVID-19 的出版物。对 EBSCOhost、PubMed、Scopus、Science Direct、TRID、Web of Science 和 Wiley Online Library 进行了搜索，以查找用英语撰写的关于管理 COVID-19 传播的关键知识领域的经同行评议的全文。经全面筛选，符合纳入标准的21篇文章进行分析报告。

发现

该研究揭示了管理 COVID-19 大流行的七个关键知识领域。这些是清洁和消毒；培训、教育和交流；报告指导和更新；测试；感染控制措施、个人防护设备；和潜在的 COVID-19 在健康和其他护理环境中的传播。该研究开发了一个概念知识图，说明了决策者需要了解的关键知识领域。

实际影响

在 COVID-19 大流行期间为决策者提供获取关键知识的途径似乎对于有效决策至关重要。这项研究为确定管理 COVID-19 大流行的关键知识领域的专业人士和决策者提供了见解。

社会影响

该研究推进了有关知识管理的文献，并建立了与突发公共卫生事件管理的理论联系。此外，研究结果支持知识图有助于决策并帮助用户轻松有效地识别关键知识领域的理论立场。

原创性/价值

本研究通过提供管理 COVID-19 大流行的专有技术的明确表示来填补现有文献中的空白。本文通过回顾分析中的相关出版物、报告和指南，采用客观和定性的方法。概念图说明了管理 COVID-19 大流行的关键知识领域。