From the earliest days of the Covid-19 pandemic, which disproportionately affected marginalised communities around the world, community practice had assumed a critical role on the front lines of the social services' response to the pandemic. While scholars have devoted growing attention to community practice in normal and crisis times, little is known about the emotions of community practitioners and how they deal with them in order to do their job well. Drawing on Hochschild's concept of ‘emotional labour,’ this study examines how community social workers confronted the emotions they felt during the Covid-19 pandemic so as to meet the requirements of their job. We address this question by drawing on in-depth interviews with 30 community social workers in the public social services in Israel. Our research shows that community social workers experienced a wide range of interrelated negative emotions, including helplessness, frustration, disappointment, and anger. In response, workers developed four distinct coping mechanisms: emotional distancing; sharing of emotions; self-soothing; and politization. Building on Foucault's notion of ‘technologies of the self,’ our analysis reveals that Covid-19 produced what we call ‘pandemic subjectivity’ among human service professionals.

中文翻译：

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说说我们的感受：疫情下社区实践的情感劳动

从 Covid-19 大流行的最初几天开始，该流行病对世界各地的边缘化社区造成了不成比例的影响，社区实践在社会服务部门应对这一流行病的第一线发挥了关键作用。虽然学者们越来越关注正常和危机时期的社区实践，但对社区从业者的情绪以及他们如何处理这些情绪以做好工作却知之甚少。本研究借鉴 Hochschild 的“情绪劳动”概念，考察了社区社会工作者如何面对他们在 Covid-19 大流行期间感受到的情绪，以满足他们的工作要求。我们通过对以色列公共社会服务部门的 30 名社区社会工作者的深入访谈来解决这个问题。我们的研究表明，社区社会工作者经历了广泛的相互关联的负面情绪，包括无助、沮丧、失望和愤怒。作为回应，工人制定了四种不同的应对机制：情绪疏远；分享情感；自我安慰；和政治化。基于福柯的“自我技术”概念，我们的分析表明，Covid-19 在人类服务专业人士中产生了我们所谓的“流行病主观性”。