Are employees less satisfied with supervisor support when their expectations are disconfirmed? In this study, we examine this question for both predictive expectations (what will happen) and normative expectations (what should happen). Results from two preregistered experiments suggest that expectation-disconfirmation does not affect satisfaction with supervisor support. Instead, we find that expectation-disconfirmation as perceived by participants affects satisfaction with supervisor support. We conclude that even though supervisor support seems to be the most important predictor of satisfaction, perceived disconfirmation of expectations also influences employees’ satisfaction with supervisor support.

当员工的期望没有得到证实时，他们是否对主管的支持不太满意？在这项研究中，我们针对预测期望（将会发生什么）和规范期望（应该发生什么）来检验这个问题。两个预先注册的实验结果表明，期望不确认不会影响对主管支持的满意度。相反，我们发现参与者所感知的期望不确认会影响对主管支持的满意度。我们得出的结论是，尽管主管支持似乎是满意度的最重要预测指标，但感知到的期望不一致也会影响员工对主管支持的满意度。