Managers and customers often expect individuals to be "ideal workers" devoted entirely to work, and this devotion is typically displayed through being available to work at any time, on any day (Reid, 2015). During the COVID-19 pandemic, many individuals in lower-paid, customer-facing jobs were expected to not only be available but also to take on physical risk. However, the ideal worker literature has paid relatively little attention to how risk relates to ideal worker expectations, reflecting in part the extant literature's focus on professionals who face relatively little physical and financial uncertainty. In this article, we draw upon the experiences of nonprofessional "gig" workers (TaskRabbit workers) to examine how they manage customers' ideal worker expectations-including risk-using data from interviews (n = 49), postings from online worker forums social media, and offical company communications. We show how these workers engage in different tactics to manage risk in response to customers' expectations, including two tactics-covering and withdrawing-that have not been discussed in prior ideal worker literature. In doing so, we expand scholarly understanding by showing how concerns about risk shape workers' responses to ideal worker expectations, particularly in customer-facing service work outside of traditional organizations. (PsycInfo Database Record (c) 2021 APA, all rights reserved).

中文翻译：

---

有风险的业务：COVID-19 大流行期间的零工工人和理想工人期望的导航。


经理和客户通常期望个人成为完全投入工作的“理想员工”，这种奉献精神通常通过随时、任何一天都可以工作来体现（Reid，2015）。在 COVID-19 大流行期间，许多从事低薪、面向客户的工作的人不仅可以工作，而且还要承担身体风险。然而，理想工人文献相对较少关注风险与理想工人期望之间的关系，这在一定程度上反映出现有文献关注的是面临相对较少的身体和财务不确定性的专业人员。在本文中，我们借鉴非专业“零工”工人（TaskRabbit 工人）的经验来研究他们如何管理客户的理想工人期望，包括来自访谈 (n = 49) 的风险使用数据、在线工人论坛社交媒体上的帖子，以及官方公司通讯。我们展示了这些员工如何采用不同的策略来管理风险以响应客户的期望，包括两种策略——覆盖和撤回——这在之前的理想员工文献中尚未讨论过。在此过程中，我们通过展示对风险的担忧如何影响员工对理想员工期望的反应来扩展学术理解，特别是在传统组织之外面向客户的服务工作中。 （PsycInfo 数据库记录 (c) 2021 APA，保留所有权利）。