Abstract

Due to the pressure to do more with less, public employees are having higher levels of unreasonable workload, which can negatively affect their job satisfaction. Despite this, little research examines ways to promote reasonable workload in the public sector. Based on the conservation of resources (COR) theory, this study posits that supervisor support fosters coworker support, which can offer various resources to enhance reasonable workload and in turn, job satisfaction of public sector employees. Furthermore, based on the complementary resources perspective, we propose that tangible job resources magnify the effects of supervisor support and coworker support on reasonable workload. Results of structural equation models with data from the 2019 U.S. Federal Employee Viewpoint Survey support the above hypotheses. This study is important as it demonstrates practical ways to help public employees deal with their workload and enhance job satisfaction.

摘要

由于要少花钱多办事的压力，公职人员的不合理工作量越来越高，这会对他们的工作满意度产生负面影响。尽管如此，很少有研究探讨促进公共部门合理工作量的方法。基于资源节约（COR）理论，本研究假设主管支持促进同事支持，这可以提供各种资源来提高合理的工作量，进而提高公共部门员工的工作满意度。此外，基于互补资源的观点，我们建议有形的工作资源放大了主管支持和同事支持对合理工作量的影响。使用 2019 年美国联邦雇员观点调查数据的结构方程模型结果支持上述假设。