The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and financial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.

本文的目的是对质量管理、创新和绩效之间的关系进行系统的文献综述。为此，在 Web of Science 和 Scopus 数据库中进行了搜索，并选择了 172 篇文章。结果表明，质量管理、产品和流程创新（渐进式和激进式）、运营和财务绩效以及直接和间接关系之间存在正相关关系。基于这些结果，提出了这些变量之间的一组直接和间接关系。该研究补充了之前对这些联合关系的少数调查。