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How and when service beneficiaries' gratitude enriches employees' daily lives.
Journal of Applied Psychology ( IF 9.4 ) Pub Date : 2021-12-23 , DOI: 10.1037/apl0000975
Pok Man Tang 1 , Remus Ilies 2 , Sherry S Y Aw 3 , Katrina Jia Lin 4 , Randy Lee 1 , Chiara Trombini 5
Affiliation  

Conventional research on gratitude has focused on the benefits of expressing or experiencing gratitude for the individual. However, recent theory and research have highlighted that there may too be benefits associated with receiving others' gratitude. Grounded in the Work-Home Resources model, we develop a conceptual model to understand whether, how, and for whom service providers (i.e., healthcare professionals) benefit from receiving service beneficiaries' (i.e., patients) gratitude in their daily work. We hypothesize that perceived gratitude from service beneficiaries enhances service providers' relational energy at work, which spills over to benefit their family lives later in the day. In addition, we hypothesize that the effect of gratitude on relational energy and its subsequent spillover effect to the family are contingent on employees' occupational identity. Two experience sampling studies with data collected from healthcare professionals and their spouses for two consecutive weeks (each) provided support for our hypothesized model. We conclude by discussing the theoretical and practical implications of our work. (PsycInfo Database Record (c) 2022 APA, all rights reserved).

中文翻译:

服务受益人的感恩如何以及何时丰富了员工的日常生活。

传统的感恩研究集中在表达或体验对个人的感激之情的好处上。然而,最近的理论和研究强调,接受他人的感激可能也有好处。基于工作-家庭资源模型,我们开发了一个概念模型,以了解服务提供者(即医疗保健专业人员)是否、如何以及为谁受益于在日常工作中接受服务受益人(即患者)的感谢。我们假设服务受益者的感激之情增强了服务提供者在工作中的关系能量,这会在当天晚些时候惠及他们的家庭生活。此外,我们假设感恩对关系能量的影响及其对家庭的溢出效应取决于员工的职业认同。两项从医疗保健专业人员及其配偶连续两周(每项)收集数据的经验抽样研究为我们的假设模型提供了支持。最后,我们讨论了我们工作的理论和实践意义。(PsycInfo 数据库记录 (c) 2022 APA,保留所有权利)。
更新日期:2021-12-23
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